03We need to be more honestNaomi Sweeting, Director of Customer Experience, Grand Union Housing Group READ 04Starting from scratchShaun Holdcroft, Operations Director, Legal & General Affordable Homes READ 05Show you careOke Eleazu, CEO, Many Pets READ 06Service by designClive Grinyer, Head of Service Design, Royal College of Art READ 07It’s all about the dataMike Joslin, Senior Digital and Marketing Officer for Campaigns, National Education Union READ 08Unlocking potential for changeEllie Southwood, Chair, Habinteg, and board member, Paradigm Housing READ 09The Dutch perspectiveGerard van Bortel, Assistant Professor of Housing Management, Delft University of Technology READ 10Call and responseGraham Weaver, Head of Digital Products, Riverside READ 10Summary of learning from the case studiesCatherine Little and Jon Slade, Directors, Campbell Tickell READ 11Catch up on previous reports READ SHARE THIS PAGEThis report was created by✉ Catherine Little ✉ Jon SladeIn partnership with ✉ Ian Wright Supported by ✉ Tom Lancefield
