Case Study
Rents and service charge review
CT was commissioned to help resolve queries on the level of rents charged during the 1% rent reductions.
The Brief
Campbell Tickell was initially commissioned by a substantial registered provider to help resolve queries by the Regulator on the Statistical Data Return and the level of rents charged during the 1% rent reductions.
“The Board received assurance that the rent policies were fully compliant and were a sound basis for setting rents in the future.”
Our Approach
We worked on the following:
01
We met with the relevant staff, compared what they had done to the requirements of the Welfare Reform and Work Act, and confirmed that the rules had been misapplied to one group of tenancies. We then established which units it applied to and validated the calculation of the overcharged rent to tenants.
02
Finally, we provided assurance that the rent policies for all the tenancy types complied with the Rent Standard, making suggestions to remove ambiguity and make easier to follow. Results were reported to the Board at each key stage.
The Results
The Board received assurance on:
The application of the rules for the 1% rent reduction
The amount of the overcharge to residents
That the rent setting policies were fully compliant with the Rent Standard
And met best practice and were a sound basis for setting rents in the future
Related
Key Contact
If you would like to discuss our work, please get in touch.
Helen Routledge
Director
