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01 Welcome & contents
02 Education and training
03 Governance
04 Mortgage to rent
05 CT support for Irish housing sector
06 Social housing in Northern Ireland
07 Collaboration
08 B Corp certification
09 Our services: consumer regulation
10 CIH in Ireland
11 Workplace culture
12 Cyber security
13 Customer service
14 Housing management
15 Tenant engagement
16 Our services: Embracing challenge
17 CT News
18 Previous CT Briefs

Issue: 68 | October 2023


Welcome to this special Ireland-focused edition of CT Brief, extracts from which delegates to the Irish Council for Social Housing 2023 conference in Wexford will find in their delegate packs.

Campbell Tickell has been working in the Republic of Ireland and Northern Ireland for more than 10 years, and across the UK for more than 20 years. Our offer across the island of Ireland continues to grow and expand, including consultancy support in areas such as governance, regulation, strategy development and business planning, as well as stakeholder consultation, service reviews, recruitment, mergers and growth.

Organisations across Ireland face similar and comparable challenges to those in other jurisdictions, such as changing regulation, housing demand and affordability, homelessness, and community needs.

This edition of CT Brief features articles highlighting good practice and interesting developments in such areas as cybersecurity, professionalising the housing sector, tenant engagement, housing management, the case for collaboration, organisational culture, the growth of mortgage to rent in Ireland and the current environment for social housing in Northern Ireland. And now that CT has become a Certified B CorporationTM, we explain what this means and why we believe it matters.

Issue: 68 | October 2023


Welcome to this special Ireland-focused edition of CT Brief, extracts from which delegates to the Irish Council for Social Housing 2023 conference in Wexford will find in their delegate packs.

Campbell Tickell has been working in the Republic of Ireland and Northern Ireland for more than 10 years, and across the UK for more than 20 years. Our offer across the island of Ireland continues to grow and expand, including consultancy support in areas such as governance, regulation, strategy development and business planning, as well as stakeholder consultation, service reviews, recruitment, mergers and growth.

Organisations across Ireland face similar and comparable challenges to those in other jurisdictions, such as changing regulation, housing demand and affordability, homelessness, and community needs.

This edition of CT Brief features articles highlighting good practice and interesting developments in such areas as cybersecurity, professionalising the housing sector, tenant engagement, housing management, the case for collaboration, organisational culture, the growth of mortgage to rent in Ireland and the current environment for social housing in Northern Ireland. And now that CT has become a Certified B CorporationTM, we explain what this means and why we believe it matters.

Disclaimer: We welcome guest blogs and articles for our website and CT Brief. The views, opinions and positions expressed in such blogs and articles represent those of the authors and do not necessarily represent those of Campbell Tickell.

In this issue

01

Welcome and contents

02

Achieving housing excellence

Carol McTaggart, Chair, Chartered Institute of Housing Northern Ireland

03

A Chair’s perspective

Professor Paddy Gray, Chair, Tuath Housing

04

Mortgage to rent

David Hall, CEO, iCare Housing

05

Supporting AHBs and local authorities in Ireland

Kathleen McKillion, Senior Consultant, Campbell Tickell

06

How do we tackle the housing crisis?

Seamus Leheny, CEO, Northern Ireland Federation of Housing Associations

07

The case for collaboration

Kevin Ryan, Collaboration Manager, Irish Council for Social Housing

08

CT becomes a Certified B CorporationTM

Greg Campbell, Partner, Campbell Tickell

09

Our Services: consumer regulation

10

Professionalism in the housing sector

Niall Sheridan, Non-Executive Committee Member – Asset Management & Maintenance Committee, Northern Ireland Housing Executive, and board member of Clúid Housing and Chartered Institute of Housing (Ireland)

11

Working better together

Martina Smith, CEO, Housing Association for Integrated Living (HAIL)

12

Cybersecurity for social housing providers

Jo Sedley-Burke, Associate, Campbell Tickell

13

Focus on resident engagement

Catherine Little and Jon Slade, Directors, Campbell Tickell

14

It’s all about the people

Neil Bolton, Head of Housing, Respond

15

Embedding a culture of tenant engagement

Alison O’Gorman, Director of Housing Services, Tuath Housing

16

Our services: embracing challenge

17

CT News: the latest events, insights and jobs

18

Catch up on previous CT Briefs