With over 10,000 customers and nearly 6,000 homes, South Yorkshire Housing Association (SYHA) is a key player in the housing sector across South Yorkshire. We are deeply committed to the communities we serve, ensuring that understanding our people and places is central to our mission.

We are excited to be seeking a new Head of Customer Experience to join our leadership team. This is a pivotal role, as our new Head of Customer Experience will be instrumental in shaping and implementing our customer engagement strategies, aligning with our mission to deliver exceptional service to our residents. You will be a champion for customer voice, ensuring a culture of learning that means our customers’ perspectives are proactively acted upon across the business and are situated at the heart of our service delivery.

We are looking for a visionary leader who can bring innovative ideas for our customer connect function. You will have the skills to communicate this vision across the organisation and the leadership qualities to work collaboratively with our teams to deliver on these goals. Knowledge of customer service principles will be essential, and ideally you will also bring knowledge of the Housing Ombudsman Service’s complaint handling code. Additionally, your ability to lead, inspire and engage both employees and customers is equally important.

You will have exposure in a leadership role focused on customer experience within the social housing sector, and be ready to bring your knowledge around the new consumer standards to help ensure that we are delivering excellence. You will share our commitment to supporting our customers and communities, driven by the desire to make a tangible difference.

This role offers an opportunity to impact how we operate at SYHA. If this sounds like the kind of challenge that motivates you, we’d love to hear from you.