Tackling the recruitment and retention crisis in adult social care

Case Study

Tackling the recruitment and retention crisis in adult social care

With staff turnover rates across the adult social care sector of 35%, Surrey Care Association who represent and support over 230 providers of adult social care in Surrey, commissioned Campbell Tickell to conduct research to help tackle the issue.

The Brief

Part of The Workforce Structure Project, funded by Surrey County Council and supported by Surrey Heartlands Integrated Care System, the research aimed to:

  • Review current job roles/competencies in care
  • Assess these against comparable roles in and outside of the care market
  • Provide a template job description/competency framework
  • Establish what constitutes fair pay and competitive salary to attract skilled workers

The results of the research would then provide insight to:

  • Improve the quality of care services and job retention rates
  • Enable a revaluation of care roles within the sector

“We funded this research because we’re ambitious for social care in Surrey and want to play our part in building a system which fully recognises the skill and dedication of care workers who do so much every day for our loved ones.”

Mark Nuti

Surrey County Council’s Cabinet Member for Adults and Health

“Armed with these important findings, we will work with government and our partners locally to push forward with the vision for a proper career path and pay for this crucial workforce which is at the heart of social care and makes everything in it possible.”

Mark Nuti

Surrey County Council’s Cabinet Member for Adults and Health

“Our research on defining a job evaluation scheme tailored to care worker roles, pay benchmarking against similar roles in other sectors, identified gaps in base pay range from 8% to 20%. We now have a robust evidence base that we hope commissioners and policy makers will use to ensure pay parity and career progressions for care.”

Liz Zacharias

Director at Campbell Tickell

Our Approach

We worked on the following:

01

The research gathered in-depth feedback from more than 100 people from 25 different organisations and connections to social care in Surrey. Research participants included: working age adults accessing care, their families, professional care workers, care service providers and those commissioning care services.

02

Salary benchmarking was undertaken as part of the research and identified that care roles in Surrey are undervalued by between 8% and 20%.

The Results

The results of the research were provided in a report and presented to SCA members at their spring conference in May 2022.

A structured and evidence-based set of role descriptions for social care that better reflect the changing role of care workers.

Recognise the range of skills and competencies required and provide an outline career pathway.

Recommendations for pay scales and appropriate terms and conditions.

A job evaluation framework that could be used by SCA members to assess the relative value of different jobs in the workplace.

A job evaluation enables a comparison of jobs to provide an objective ranking of posts, which can then be used to guide how salaries are set for different roles.

Related

Key Contact

If you would like to discuss our work, please get in touch.

Liz Zacharias

Director

+44 (0)20 8830 6777

Tackling the recruitment and retention crisis in adult social care

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