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'Inspiring people - delivering change'

What People Say

We are happy to provide references from our extensive list of past and current clients. Below are some quotes from clients, reproduced with the permission of those concerned:

elspethmackenzieHelen Gregory from Campbell Tickell developed the project and worked with staff to set up a customer centric Income Management Service at Thrive Homes that supports customers who are about to become tenants and then to maintain their tenancy for as long as they wish to continue it. She brought a wealth of knowledge and good practice to the project but also a very practical understanding of the challenges involved in developing a new way of working. This was a tremendous support to staff and gave them the confidence to persevere in establishing an effective team. Helen has an easy accessible style of working that enables her to work with both customers and staff throughout the organisation. The project was delivered on time, on budget and achieved its objective.

Elspeth Mackenzie, Chief Executive, Thrive Homes.

adamhumphreysMany thanks for providing such a good service in our search for a new Board Member. The quality of the interviewees and the process overall were excellent.

Adam Humphreys, Chair, CityWest Homes

priaraiOver the past few years, Campbell Tickell has worked closely with Phoenix on several key projects.Always helpful and ever resourceful, they have led or provided support across the consultancy spectrum from recruitment to operational process reviews. Their knowledge of the sector and its’ people contributes immensely to the value that they bring on all their projects. We remain grateful for their review of our executive structure and the consequent recruitment on our behalf of three of our executive directors.

In particular, the recruitment model that CT offers is very competitive. They out priced the competition and offered several flexible options- from managed campaign to assisted campaigns. The expertise that the indomitable Clare Roberts added on our panel remains invaluable and one we rely on for every critical senior recruitment campaign at Phoenix. Thank you CT!

Pria Rai, Head of People Services,Phoenix Community Housing

carolineproverbsNiku, I just wanted to thank you for the excellent work you and your team have done for mhs on the inspection (although I know you haven't finished yet). Colleagues across the organisation have been energised by the process and you have done exactly what we hoped for when we set out on this journey. We've been challenged, we've learned from the process, and we have a solid basis for service improvements. The feedback today was most helpful and really gave a good sense of where we are; and Directors Team was hugely impressed with how much you and the team have been able to assimilate in such a relatively short time. Please could you convey my thanks to Zaidee, Jonathan and Sandra. I look forward to receiving the full report in due course and to continuing to work with you.

Caroline Proverbs, Operations Director, MHS Homes Group.

bobwalderWe needed to have independently sourced data on our back office costs and knew that this was a very challenging piece of work. CT responded positively to our brief, developed the approach and secured the co-operation of others in producing a very useful report which we could not have achieved alone. The commission was handled professionally to agreed timescales. We are very pleased with the information and thank CT in particular and all those organisations who participated.

Bob Walder, Group Chief Executive, Longhurst Group

donalddouglasCampbell Tickell have undertaken two significant consultancy projects for Lee Housing Association. One was a strategic review to determine Lee HA's commitment and capacity to deliver considerable service and governance improvement in a timely manner. The other was to assist Lee HA to select a development partner which would best represent its interests. In both cases Campbell Tickell demonstrated considerable knowledge of the sector and the specific issues under consideration. Their experience and knowledge was of critical importance in assisting us to refine the brief. Both projects were completed to a high standard, with detail reports which were supported by a professional presentation to the Board. My Board have commented: 'Two excellent projects by Campbell Tickell, very thorough, delivered to a high standard, achieving deadlines and representing value for money.

Donald Douglas, Chief Executive, Lee Housing Association

brucemooreThank you ever so much for your help and for assembling a great selection of potential candidates for our Board, to allow us a really good choice.

Bruce Moore, Chief Executive, Hanover

charlottegravesWe engaged Campbell Tickell to help us prepare for our Audit Commission inspection. Their mystery shopping and staff focus groups highlighted where we had made progress, but more importantly it helped us to see the work we needed to focus on in the 9 months leading up to the inspection. A special thanks to Niku, Zaidee and Annie for their help.

Charlotte Graves, Chief Executive, Hackney Homes

jeremygrayWe engaged Karen Patten of Campbell Tickell to review our draft submission for an important tender. Karen's review proved to be invaluable to us, pointing out areas of strength and suggesting areas for improvement in a helpful and constructive manner. Her extensive experience of tenders from both a provider and commissioner perspective was crucial in helping us achieve the required standard. In the end we were delighted to hear that our tender had been accepted, and that we scored very highly in the process. I would be delighted to recommend Karen for similar reviews in the future.

Jeremy Gray, Chief Executive, South London YMCA.


The salary review report was very well received by the Board – they thought it a significant improvement of the previous review carried out by another organisation.  Sue Goodrich was very efficient and responsive.  A job well done.

Andy Watson, Chief Executive, WECH

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