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'Inspiring people - delivering change'

Performance Improvement

We are happy to provide references from our extensive list of past and current clients. Below are some quotes from clients, reproduced with the permission of those concerned:

Helen MarshallWe have been really impressed with Tony Baines and would like to say thank you for his flexible approach, proactive suggestions and the way he has certainly delivered beyond what we were expecting.  The report is really useful, particularly the recommendations which will be helpful in engaging our Board and senior team. The process has definitely helped us select the appropriate quality award, and the workshops and support from Tony helped demystify ISO for staff.

Helen Marshall, Chief Executive, Ambition

Les Warren W160CT did a great job of reviewing BHT’s approach to and use of Information Systems. Alistair Sharpe-Neil provided valuable insight and gave our executive and board confidence developing a roadmap of activities and initiatives which will improve services, operational efficiency and outcomes for our service users.

Les Warren, Director of Finance and Resources, BHT

carolineproverbsNiku, I just wanted to thank you for the excellent work you and your team have done for mhs on the inspection (although I know you haven't finished yet). Colleagues across the organisation have been energised by the process and you have done exactly what we hoped for when we set out on this journey. We've been challenged, we've learned from the process, and we have a solid basis for service improvements. The feedback today was most helpful and really gave a good sense of where we are; and Directors Team was hugely impressed with how much you and the team have been able to assimilate in such a relatively short time. Please could you convey my thanks to Zaidee, Jonathan and Sandra. I look forward to receiving the full report in due course and to continuing to work with you.

Caroline Proverbs, Operations Director, MHS Homes Group.

Adam Ronaldson SaffronOver the period of time that Saffron had a G2 regulatory rating, CT supported us to identify areas that we need to improve and helped us to make those positive changes. They also provided us with guidance on how to relay these improvements to the HCA so that we are able to regain a G1 rating. We are grateful for their support during this time.

Adam Ronaldson,  Chief Executive, Safron Housing Trust

aprilhigsonCampbell Tickell provided a helpful and professional service. Both Niku Mawby and Alan Crowder were an excellent resource of knowledge and expertise in caretaking services. The report they produced was honest and useful in the process of trying to introduce new and more effective ways of working and indeed went beyond our brief by suggesting further improvements . I wouldn’t hesitate to recommend them to any other organisation.

April Higson, Director of Neighbourhoods & Support

jacqueallenI would like to take this opportunity to say thank you to you, to Niku and to all the consultants who have helped us prepare for inspection. There is no doubt CT have added an enormous amount of value to the process and helped keep us sane at the same time! Fantastic job, we couldn't really have asked for more.

Jacque Allen, Trafford Housing Trust

johnarchibaldNiku Mawby and Zaidee O'Dell have a wealth of practical experience and have added significant value in all the areas where they have worked with Victory Housing Trust. This work has included supporting our Road to Excellence service improvement project and providing 'hands on' Audit Commission Inspection support. At the end of the day the proof is in the pudding and Niku and Zaidee have delivered exactly what we needed, when we needed it - a responsive, professional, value adding service, delivered to challenging timescales.

John Archibald, Chief Executive, Victory Housing Trust.

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