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'Inspiring people - delivering change'


We are often approached to assist our clients with their annual reports, good practice guides, resident newsletters, policies and procedures and research reports.

For more information on how to obtain a copy of any of our publications, please contact us.

Some examples of our recent work as follows:

nhf-housing-jargon-2010(7th edition) May 2010

This seventh, and extensively revised, edition is an essential introduction to the alphabet soup of social housing, providing simple definitions for the many terms, phrases, acronyms and other social housing jargon in everyday use.

better-than-before-tsa-2010Tenant Services Authority – July 2010

his report looks at various organisations who have undergone effective improvement programmes, and draws out some common factors that aid progression under different circumstances.

code-of-service-delivery-and-accountability-2009July - 2009

Excellence in service delivery and accountability sets out how members of the National Housing Federation can maintain their commitment to excellence and improve their level of service and customer engagement.


This study was funded via the Housing Corporation Innovation and Good Practice grant, the eight housing associations and a donation from a charitable organisation. Cambell Tickell were the appointed consultancy to manage and write the report. 

Download Mobility Matters


This book sets out a comprehensive framework covering all aspects of an association's business, and requires all associations to demonstrate their commitment to excellent standards of conduct by laying down clear expectations for staff and board members.


June 2008

Published by The Housing Corporation this leaflet brings together a range of sources of support and guidance identified as useful by organisations providing housing.

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