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'Inspiring people - delivering change'

Publications

We are often approached to assist our clients with their annual reports, good practice guides, resident newsletters, policies and procedures and research reports.

For more information on how to obtain a copy of any of our publications, please contact us.

Some examples of our recent work as follows:

ctbrief 002June 2011

In this issue articles include Home Ownership, Charitible Status, Mediation and Tenancy Strategies.

Download CT Brief issue 2

ctbrief 001August 2010

Campbell Tickell release Better than Before: The Improvement Journey publication for the TSA.

Download CT Brief issue 1

nhf-excellence-in-governance-2012Revised edition July 2010

This revised code of governance is intended for organisations to adopt and demonstrate that they are continuing to follow the highest standards of governance, accountability and probity, while responding to an environment of change and increasing risk.

nhf-housing-jargon-2010(7th edition) May 2010

This seventh, and extensively revised, edition is an essential introduction to the alphabet soup of social housing, providing simple definitions for the many terms, phrases, acronyms and other social housing jargon in everyday use.

better-than-before-tsa-2010Tenant Services Authority – July 2010

his report looks at various organisations who have undergone effective improvement programmes, and draws out some common factors that aid progression under different circumstances.

code-of-service-delivery-and-accountability-2009July - 2009

Excellence in service delivery and accountability sets out how members of the National Housing Federation can maintain their commitment to excellence and improve their level of service and customer engagement.

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