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'Inspiring people - delivering change'

residentsRelationships take time to nurture. To deliver genuine co-regulation, the partnership required of landlords and residents needs commitment and investment on both sides.

Real dialogue is a powerful and transformative process. We have, for example, supported residents and frontline staff working together in service design to produce amazing results.

Our track record in resident involvement is strong.We are here to help,whether you are a landlord needing to reach resident audiences or bringing residents into your decision-making, or a group of residents wishing to learn and develop.

We offer independent advice and support, including:

  • Establishing and supporting scrutiny panels
  • Involving residents in contractor selection
  • Resident consultation, feedback, surveys
  • Setting service priorities and standards
  • Involving residents in appointing staff
  • Developing resident inspector teams
  • Capacity-building among residents

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