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'Inspiring people - delivering change'

escalator 2116863 640 performance improvementSince the very beginning, Campbell Tickell has assisted and supported many clients as they prepare for the future. By using combined problem-solving abilities and our knowledge and expertise of the challenges faced in today’s social housing market, we have worked closely with a number of clients to resolve knotty issues and avoid potential problems becoming a crisis.

As a result, we have a strong team of associates who specialise in helping our clients to achieve the performance standards desired.

Whether you want a health-check to provide a snapshot of a service, or a full service review, we can help.

We will work with you to draw out key points of learning and a roadmap for improvement. Whatever you call it: a health check, a formal inspection, taking the temperature or a service, review you need to know what you are starting with and be able to plot and articulate your improvement journey.

Our performance improvement support includes:

  • Pre, mock and post inspection work;
  • Health checks from a customer perspective;
  • Service specific reviews and health-checks;
  • Mystery shopping including training and support for residents to participate in inspection and service review;
  • Action and improvement planning and progress monitoring;
  • Regulatory liaison and confidential investigations; and
  • Statutory and other inquiries.

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