Effective governance requires quality conversations, often with external partners acting as a critical friend. Good governance means your organisation is well-structured, fulfils regulatory requirements, and has a sufficiently skilled Board. Great governance, however, is proactive and aspirational. It is about realising the overall vision and ensuring the Board drives demonstrable change and impact.
Developing a detailed understanding of good governance through writing codes and guidance, and working with regulators, we have helped many organisations improve their governance arrangements. Our support extends across policy reviews, strategy awayday facilitation, Board recruitment, evaluations and effectiveness reviews.
Having established a strong profile in supporting Boards and executive teams across different sectors, we bring currency of knowledge, professionalism and innovation to your challenges.
What our clients say
The Good to Great Governance programme overall has been excellent. The delivery has been of high quality and I like the accessibility of the webinar format. As a new charity, the programme had been valuable in ensuring we are set things up correctly and are doing the right things. It has clarified the role of board members and the executive, and develops confidence to remind board members of their responsibilities. The supa-regional event facilitated some helpful conversations and reinforced some of the skills, knowledge and experience we needed to consider when recruiting new members of our board. It was very timely as a result.
Following a governance review three years ago we appointed Campbell Tickell to undertake a Board effectiveness review to give us a sense check about our progress and to see how we could continue to improve having undergone some renewal on the Board. Greg Campbell and Rosie Chapman led the review in a thoughtful way reflecting the complexity of Nacro with businesses operating in different markets, with a variety of funders and regulators. The review supported our strategic away day and gave us helpful direction for improvements in governance as we embark on the review of our Corporate Strategy. I would recommend Greg and Rosie.
Radojka Miljevic accepted the assignment of taking our Board through self-assessment, a task it had undertaken dutifully for years. With her perceptive and bold use of the survey returns from individual members bringing out the key questions for us and pushing for answers, we came out of the event with a handsome list of actions to pursue. There’s a new energy and sense of common purpose, and I’d have to give Radojka real credit for bringing that out of us.
We used Campbell Tickell to support us with our recent Board appraisal and governance evaluation process. As always, we are delighted with the highly professional, friendly and well informed service that we received from James Tickell and Niku Mawby. We would strongly recommend their services to any other organisation considering similar work.
Campbell Tickell have played a pivotal role in helping to deliver the Trust’s new Group Structure governance arrangements. The strength and success of these was evident during our pilot In Depth Assessment by the HCA.
Greg and the team are always on hand to provide timely advice and support in whatever form this is needed and they an integral part of our ongoing governance development framework
Thank you so much Jon for facilitating our Board away-day. I feel that I have a better understanding of what our board needs are and where we see CCH going. Everyone enjoyed the day. The follow up notes were really helpful and we are looking forward to utilising them as the basis of our new business plan.
CT carried out a Governance Review for North Hertfordshire Homes. Ben Wilson ensured that the process was really inclusive and the background work thorough. I think this reassured the board that CT had really got an understanding of both governance and where the business has got to, and crucially, where it needs to go in future. The final report provided an opportunity to learn about best practice in governance in housing and other sectors, with a clear focus on the modes the board needs to operate in and the importance of behaviours in the boardroom.
The new written style and structure which James [Tickell] developed for the Charity Commission have really helped to broaden the appeal of our publications, and improve our ability to reach a much wider audience. In just 14 weeks we’ve had orders for 40,000 copies of the first publication he wrote for us – a huge increase on the usual levels of demand. This work is an important contribution to our effectiveness as a regulator. He produced all this very quickly for us and we’ve had many unprompted compliments on the clarity of the guidance.
Radojka has worked with the Board, Senior Management Team and wider group of Managers of Amnesty International UK. She has run awaydays for both Managers and Board and she brings a real ability to get to the best out of such occasions. She plans the events well, is adaptable on the day, builds real rapport with people and also drives the participants to deliver their best being open to challenge and new ideas. She knows the value of these occasions, ensures they are well used and invariably gets great feedback from all involved. Her insights, delivered with tact and humour are based on a wealth of experience and she has lent that knowledge to us in a way which has helped us all do great work.
“Our Board found the presentation by Sue Harvey on the HCA’s new regulatory code and the NHF’s Code of Governance to be very helpful. In this new environment of co-regulation increasing emphasis is put on the Board members ownership and responsibility and it is important for us to understand how the new standard affects this and Sue’s presentation certainly helped us do that.”
During our Governance review, you combined an in depth understanding of the environment within which our Board and Executive Team works with a highly supportive approach and contributing a huge breadth of experience of the sector. You made a vital contribution to the process, thank you.
Campbell Tickell has been working with Homes for Haringey over the last three years to support the development of good governance in the organisation. They have helped us transform our governance arrangements. Notable developments include the highest turnout in a Board election in the country, improved team working and decision making. CT has built excellent relationships across the board and I would fully recommend them.
Campbell Tickell were appointed by the Trust in April 2011 to support us in ensuring that we have the highest standard of corporate governance. During the past few months James Tickell, Ben Wilson and Radojka Miljevic have worked with the Trust’s Board to help them review the governance framework, make recommendations for improvement and produce an action plan for implementation. Their knowledge, experience and enthusiasm have been obvious to everyone involved in the project and I have no hesitation in recommending their services around governance to other organisations.
Dear Greg, I and the team were pleased with the outcome which takes us a long way to what your report has recommended and sets out the journey to improve our governance. A lot of work will need to be done but we have a plan and the commitment to make it happen. Thank your for your help and for producing a very good report. Well done to you and the team.
James Tickell’s governance work ably steered our Board’s thinking. The framework he generated with them was relevant and sharp, and can only benefit our work with homeless and vulnerable people. James gets our thanks for invigorating the Board, who very much look forward to working with him again.
We have enjoyed working with Niku Mawby and Zaidee O’Dell on the development of our new Diversity Strategy and Action Plan. Their knowledge of best practice, their ability to challenge in a constructive way and to consult with a range of different stakeholders has resulted in a strategy which we think will have a real impact on our work over the next three years.”
Throughout 2013 we engaged Campbell Tickell to help us with a review of our governance arrangements and the recruitment of a Chair of the Board. The new governance arrangements are now in place and we are working our way through the remaining governance action plan items. Our new Chair has settled in and is already making a very positive impact.
This letter is to give you feedback on how pleased we were with Ben Wilson’s work. Ben’s positive style was welcomed and he engaged well with the Board and kept them on course. He produced robust documents, and was always available at the end of the phone when needed.
As a newly merged charity, one of the critical tasks is getting our governance right for the future. Campbell Tickell have been exceptional at working with trustees from both the former charities, as well as the executive, in helping set both the structure and the tone for the St Mungo’s Broadway board to come together in a way that has reinforced the rationale for merger and our combined values. In short, we have got ‘further, faster, better’ than we could ever have done on our own.
Campbell Tickell have undertaken two significant consultancy projects for Lee Housing Association. One was a strategic review to determine Lee HA’s commitment and capacity to deliver considerable service and governance improvement in a timely manner. The other was to assist Lee HA to select a development partner which would best represent its interests. In both cases Campbell Tickell demonstrated considerable knowledge of the sector and the specific issues under consideration. Their experience and knowledge was of critical importance in assisting us to refine the brief. Both projects were completed to a high standard, with detail reports which were supported by a professional presentation to the Board. My Board have commented: ‘Two excellent projects by Campbell Tickell, very thorough, delivered to a high standard, achieving deadlines and representing value for money.
We engaged Campbell Tickell to help us prepare for our Audit Commission inspection. Their mystery shopping and staff focus groups highlighted where we had made progress, but more importantly it helped us to see the work we needed to focus on in the 9 months leading up to the inspection. A special thanks to Niku, Zaidee and Annie for their help.
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