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'Inspiring people - delivering change'


Business transformation – it’s unique to every organisation, whether driven by the need for renewal, refocusing activities, future-proofing or seeking new opportunities. Each will have a different starting point and face competing pressures and priorities, requiring constant adjustments to both route and journey time.

There is no prescribed roadmap or template for framing and delivering strategic change. This can make transformation a daunting prospect for operationally stretched organisations. What can frequently be beneficial however is the support of a ’guide’ that knows the territory and has the experience, tools and resourcefulness to help complete the journey.

The multi-disciplinary team at Campbell Tickell is able to provide the necessary consultancy support, methods and tools you will need to frame, design and deliver a complex transformation programme.This may include: 

• Developing a transformation strategy and framing a business case
• Building sustainable business models
• Defining a delivery programme and management framework
• Developing customer insight and understanding of the customer journey
• Driving channel shift and behavioural change
• Undertaking service reviews and remodelling business functions
• Business process reengineering
• Defining, procuring and implementing ICT solutions
• Organisational redesign and restructuring
• Shaping cultural change
• Tracking anticipated outcomes and value realisation

We are working with a range of housing providers and clients more broadly across the public sector to plan and deliver end-to-end business transformation or support discrete stages of the change journey – this expertise and experience could also benefit the transformation journey you are planning or undertaking within your organisation.

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